A MESSAGE FROM THE ELLERY

During these unprecedented times, we recognize the need to do all we can to ensure the health and safety of our guests and associates. We will continue to closely monitor and follow guidelines from the CDC and local health departments. 

We are also taking standards for hygiene and cleanliness very seriously and are adding additional steps to surpass the standards set forth for our industry. All our staff have been trained on the proper use and disposal of PPE by a medical expert. We will continue to monitor and adjust our services and offerings based on industry and regulatory directives.

Below are specific areas we are addressing throughout the guest experience within our hotel:

Pre-Arrival
The following services will be unavailable until further notice to reduce guest interaction:

    • Continental breakfast

The Ellery’s lobby will be open with staff present from 8 a.m. - 6 p.m. Guests arriving after 6 p.m. will be contacted by a hotel associate to arrange check-in.

Arrival

  • Staff will sanitize check in items (keys, credit cards) to prevent contact from staff and previous guests.
  • Curbside check in will be the preferred method of check in.
  • Guests may check in at the front desk but will need to observe signage in the lobby regarding social distancing and congregating requirements issued by the State of Massachusetts.
  • Countertops will be wiped after each guest interaction.
  • Registration will be marked for social distancing.

Registration Desk

  • Sanitation services have been added at the registration desk and throughout the property.  
  • Guest rooms will be assigned at every other room on a rotational basis to increase distance between guests. This measure is based on availability and guest requests.
    • Exterior Corridor rooms will be used ONLY, pending occupancy.
  • Staff will inform guests of local dining options and activities in the area that observe social distancing.

Lobby & Corridors

  • The Lobby will not be made available to guests for their safety and due to requirements implemented by the State of Massachusetts. Once those restrictions have been eased, the lobby may potentially become available for guests to enjoy.  
  • The Hotel will focus on having guests stay in exterior corridor rooms to allow for social distancing and additional safety.

Guest Rooms

  • Guest rooms will be deep cleaned prior to check in.
  • After check out, guest rooms will remain unoccupied for at least 24 hours to mitigate the spread of germs.
  • Daily room cleaning will be temporarily suspended, but guests will be provided self-cleaning and sanitization items at the front desk upon request.
    • Guests can request daily service should they want it.
  • For extended stay guests, linen/terry/trash swaps will be provided every fourth day.

Food & Beverage

  • Complimentary Food & Beverage services will be suspended until further notice.

Departure

  • Guest check out will be available by phone, and receipts will be emailed to reduce congestion at the registration desk.

Our Cancellation Policy

It is important to us that you are able to make informed travel decisions, and that you have peace of mind anytime you choose to visit The Ellery. Please review our cancellation policy.

  • For a full refund, please cancel 24 hours before arrival date.*
  • Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

*Some packages and offers might have different cancellation policies. Please review your reservations for details.

I have a question that was not answered here.

For general information or questions regarding our property, please email reservations@elleryhotel.com or call 413-584-7660.

We will continue to monitor and adjust our services and offerings based on industry and regulatory directives.

You’re Our Top Priority - find out what we are doing to keep you safe, plus learn more about our flexible cancellation.
LEARN MORE

Thank You